| The
Norstar Application Module (NAM) is Nortel's
fully customizable Voice mail System. It is
designed to work on large systems and can
be configured for exactly what you need today
and can be easily upgraded later to add features,
storage or mailboxes. |
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| Billions of voice mail messages
are delivered every work day around the globe. Voice
mail saves time, money and aggravation. It boosts
productivity. And customers, vendors, and employees
alike have come to rely on its convenience. Norstar
Voice Mail is like a personal assistant, who: |
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Answers your telephone
and takes messages for everyone in your company-with
complete accuracy-24 hours a day, 7 days a
week. |
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Frees employees to concentrate
on the revenue-generating work at hand, confident
that they won't miss a phone call. |
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Gives your customers
and suppliers direct access to the person
they want to reach, cutting down on "telephone
tag." They can ask a question or leave
information anytime. And since studies show
that 50% of all business calls involve one-way
transfers of information, Voice Mail sends
your productivity skyrocketing. |
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| And with up to 1,000 mailboxes
and up to 100 hours of total storage time for greetings
and messages, Norstar Voice Mail can be configured
to fit your business needs. |
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| Nothing Beats Full
Integration with Norstar |
| Norstar Voice Mail is seamlessly
integrated with the Norstar business communications
system through the Norstar Applications Module,
a strong, flexible PC-based platform. This tight
integration gives you access to features and functionality
normally found in larger systems, such as: |
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Message Forwarding |
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Timed Delivery of Messages
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Extended Absence Greeting
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Customizable
Directory |
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Call Screening |
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Enhanced Multiple Recipient
Addressing |
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| Norstar Voice Mail
is integrated with your Norstar telephone's LCD
Window, so you're guided through every step of using
Voice Mail. The LCD Window notifies you when you
receive a new Voice Mail message, gives you instant
status information, and more. And with Station-Based
Administration, you can easily program your system
from any M7310 or M7324 telephone. Or choose Norstar
Voice Mail Manager, a Windows-based administration
tool. |
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| Plus, the Norstar
Applications Module supports up to 32 voice channels,
so it can drive multiple integrated applications,
such as Voice Mail plus Fax Messaging, Desktop Messaging,
or Digital Networking. And Norstar Voice Mail also
integrates with other Norstar Applications as well,
like Automated Call Distribution. |
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| Free Employees To
Do Other Work |
| All you need to manage your
incoming calls-and save a tremendous amount of staff
time-is Norstar Voice Mail. |
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It's an Auto Attendant
that directs all incoming calls, even routing
them based on Calling Line ID information.
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It's an Auto Receptionist
that answers calls when you're busy-it works
365 days a year with no breaks-freeing up
your receptionist to work more with customers,
vendors, and visitors. |
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And it's an Information
Desk that offers answers to commonly asked
questions through information mailboxes. |
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| Calling Line Indentification
Integration |
| When you subscribe to Calling
Line ID from your local phone company and equip
your Norstar system to capture it, the caller's
number and name, where available, appears on your
Norstar telephone's LCD Window, so you know who's
calling before you answer. If it's not urgent, simply
let the call forward to voice mail. Change your
mind at the last minute? No problem. You can answer
a call that's been forwarded to voice mail-even
while the caller is leaving a message. |
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| With Calling Line ID integration,
you can record up to three personalized greetings
per mailbox, each in response to a specific calling
number. And the built-in Auto Attendant will route
up to 100 designated calling numbers to extensions,
or mailboxes based on the caller's number. Plus,
the caller's name and number are saved in the voice
mailbox along with the message. |
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If Caller ID with name delivery
isn't available in your area, try the Call Screening
feature. When an external caller inputs your extension,
the Auto Attendant asks for the caller's name, and
records the reply. Then the call is transferred
to you, along with the caller's spoken name. You
can then choose to answer or forward the call to
Voice Mail.
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